FAQ

Frequently asked questions

Got questions? We've got answers. Below is a compilation of the most common questions and their answers.

What is the purpose of this FreeSlotMatch page ?

Our tournaments are a dedicated platform for casino enthusiasts and gamers. Here, you can:

Join tournaments:

Participate in tournaments for a chance to win prizes.
Enjoy a gaming experience on par with casino standards and fairness.
Experience the fun and sense of accomplishment from competing with other players.

Can I have multiple accounts?

We offer account registration via email and third-party platform login. It is recommended to register with your email first, then link third-party accounts. Owning multiple accounts through email registration violates our Terms of Use, and all extra accounts will be banned, including cancellation of rewards.

How do I play the tournament?

Every player receives the same number of points upon entering the game to participate in the competition. The payouts will not be added back to the balance but will convert into cumulative points that determine your ranking on the leaderboard. We currently offer two types of tournaments: Total Win Tournament and Max Multiplier Tournament.

Do I need to provide card details to try games?

No. We do not require card details. Our tournaments are for fun and enjoyment with no real money involved.

Are the winner data real?

Yes. The displayed winners are based on real-time data from actual gameplay. These users are from different countries and have played on our platform.

Modern casino slots use a "Random Number Generator" (RNG) to ensure each spin’s result is completely random. These RNGs are tested and certified by professional institutions and operate under strict standards to guarantee fairness and randomness.

Randomness: Each time you press the spin button, the RNG generates a set of random numbers to determine the position of each reel symbol. This system ensures each spin is independent and unaffected by previous results.
Certification: Our games are audited and certified by third-party organizations (e.g., BMM, GLI) that test for fairness and randomness. Only games that meet the requirements are certified and deemed reliable.

What is Volatility?

Slot volatility refers to the variation in payout frequency and size, reflecting the level of risk and reward players may experience.

High Volatility: These slots offer fewer chances of winning, but the payouts are typically large. Players may go through longer losing streaks, but the winnings can be substantial when they occur. Ideal for those willing to take higher risks.
Low Volatility: These slots pay out smaller winnings more frequently, offering more consistent but smaller rewards. Suitable for players who prefer a stable return.
Medium Volatility: Most slots fall under this type, providing a balance of win frequency and payout size, with moderate levels of risk and reward.

Our games display volatility using a chili pepper rating from 1 to 5, representing the level of volatility. Feel free to check the volatility rating before starting a game.

What are bet ways?

Slot betting methods refer to how players choose to wager before each spin. This includes the amount wagered per payline, the number of paylines selected, and specific options like "Max Bet" or "Auto Play." Different betting methods affect game outcomes and win chances.

Single Line vs. Multi-Line Betting:

Single Line: Players bet on a single payline, which has lower risk but fewer winning opportunities.
Multi-Line: Players can wager on multiple paylines, sometimes up to 25, 50, or even 100. Betting on more lines increases the total wager but also the chances of winning.

Bet Amount per Payline: Players select an amount (called “line bet”) to wager on each payline. For instance, if there are 10 paylines and a player bets $1 per line, the total bet per spin is $10. Betting more per line (e.g., $2, $5) will raise the total bet.
Max Bet: Many slots have a "Max Bet" button allowing players to bet the maximum amount on all paylines, which may trigger special features or bonuses.
Single Spin vs. Auto Play:

Single Spin: Players manually select the bet and start each spin individually.
Auto Play: Players set a number of spins to play automatically, convenient for faster gameplay. A fixed wager and payline selection are usually applied.

What are bet lines?

In slot games, paylines are the lines where players place their bets, determining which symbol combinations result in a payout.

Traditional Paylines: In classic slots, paylines are usually horizontal. After placing a bet, symbols must align on these lines to trigger a payout, typically left-to-right (or occasionally, right-to-left).
Multiple Paylines: Modern slots often feature multiple paylines (e.g., 10, 20, or more), allowing players to bet across various lines for increased win potential. The total bet equals the line bet multiplied by the number of active paylines.
Random or Varied Payline Shapes: Many modern slots allow for varied payline shapes, such as diagonal, Z-shaped, or wave-like lines, adding to the gameplay’s variety and excitement.
Fixed vs. Selectable Paylines:

Fixed Paylines: The number of paylines is fixed, and players cannot enable or disable lines. Every spin bets on all lines.
Selectable Paylines: In some slots, players can choose how many paylines to activate (e.g., 1, 5, 10), affecting the total wager and win chances.

Can I withdraw Tournaments Games Coins?

No, tournament coins hold no monetary value and cannot be withdrawn or converted into cash or cryptocurrency.

What happens if a tournament is canceled?

In rare cases requiring updates or maintenance, a tournament may be canceled. While we strive to avoid technical issues, it is not always possible. If this occurs, we will issue an announcement and explain any changes. Additionally, we will create a new tournament to replace the canceled one.

Why does it take so long to verify the leaderboard?

We prioritize security and accuracy in our tournaments. Therefore, we review the points and rewards to ensure fairness, which may take time. If you have not violated any rules, there’s nothing to worry about! The final results will be confirmed after the event concludes and displayed on the leaderboard.

Reward Email Validity Period

The reward email will be sent after the tournament ends. The reward link in the email is only valid for 7 days, so please claim it within this period. After the deadline, we will not be able to resend it.

I won, but I never received any prize notification email! What should I do?

Check your email platform's spam/junk folder. In our experience, this resolves 90% of missing email issues! If you still can't find it, please click on your Profile (the avatar in the top right corner of FreeSlotMatch website) and use the "Resend Reward" option to resend the reward email. Please note that this option is only available for competitions that ended within the last 7 days.

FAQ